Legal notice

Seller: Shimanoya Co., Ltd.
Representative Director: Sota Kijima
Address: Sun Sea Port Building 4F, 3-1-14 Yahata-dori, Chuo-ku, Kobe-shi, Hyogo 651-0085, Japan
Phone Number: +81-78-891-5632
Email Address: info@shimanoya.co.jp

Product Prices: Displayed on each product page.
Payment Methods: Credit Card, PayPal, Amazon Pay
Shipping Time: Orders are shipped within 7 business days after payment is confirmed.
Returns / Defective Products / Cancellations:
If you wish to return or exchange an item, please contact us within 7 days after the product arrives.
Please note that for returns due to customer’s personal reasons, shipping costs for both delivery and return will be borne by the customer.

Free delivery worldwide

We offer free international shipping on all orders.

Duties & Taxes Prepaid

United States (DDP – Delivered Duty Paid)

For orders shipped to the United States, customs duties and import taxes are calculated and collected at checkout, in addition to the product price.

Since these fees are prepaid, you will not receive any additional bills from customs or carriers upon delivery.

We handle all customs clearance procedures to ensure a smooth delivery.

European Union (DAP – Delivered at Place)

For orders shipped to EU countries, customs duties and import taxes are not included in the checkout price.

These fees will be charged by your local customs office or carrier upon delivery, in accordance with local regulations.

Please note that customers are responsible for paying these charges.

Other Countries

For destinations outside the United States and the EU, duties and taxes may vary depending on local laws.

Unless otherwise specified at checkout, orders are generally shipped under DAP terms (import duties and taxes are the responsibility of the customer).

primary carrier is FedEx

Our primary carrier is FedEx, ensuring fast and reliable delivery worldwide.

Bulk purchase information

We offer special discounts for bulk purchases. Please contact us first.