Privacy policy

This privacy policy outlines the policies of Shimanoya Co., Ltd. (hereinafter referred to as "the Company") regarding the collection, use, and protection of customer's personal information on the online shop operated by the Company (hereinafter referred to as "the Site"). By using the Site, it is assumed that you agree to this privacy policy.

Information Collection:
The Site collects necessary information when customers make a purchase, including but not limited to, name, address, phone number, and email address. Additionally, technical information such as access logs and cookies may be collected when using the Site.

Purpose of Information Use:
The collected personal information is used for the following purposes:
1. Shipment and delivery of products.
2. Communication with customers and handling inquiries.
3. Improvement of the Site and development of new products.
4. Compliance with legal obligations and dispute resolution.

Information Protection:
The Company takes appropriate technical and organizational measures to protect customer's personal information. Personal information is securely managed to prevent unauthorized access, loss, tampering, leakage, etc.

Third-Party Disclosure:
Customer's personal information will not be provided to third parties beyond what is necessary for legal requirements or the Company's business operations. However, in cases of legal requests, customer consent, or when there is a contract regarding the handling of personal information with business partners, information may be provided within the necessary scope.

Use of Cookies:
The Site may use cookies to enhance customer convenience and improve the quality of the site. Cookies are stored on the customer's computer and are not intended for the collection or identification of personal information. Customers can choose to reject the use of cookies through their browser settings; however, this may limit certain site functions.

Linked Sites:
This privacy policy does not apply to external sites linked from the Site. Please review the privacy policies of each linked site for information on the handling of personal information.

Protection of Minors' Information:
The Site does not intentionally collect personal information from minors. If a minor provides personal information, parental consent is requested.

Changes to the Privacy Policy:
The Company may change this privacy policy as necessary. In the event of changes, notices will be posted on the Site. Please regularly check for the latest privacy policy.

For inquiries or concerns regarding personal information, please contact:

Shimanoya Co., Ltd.

Address: 4F-405, Sanport Building, 3-1-14 Hachiman-dori, Chuo-ku, Kobe, Hyogo 651-0085, Japan

Phone: 078-891-5632

Email: info@shimanoya.co.jp

EU Residents – Your Rights Under GDPR

Right to Erasure (Right to be Forgotten) EU residents have the right to request the deletion of their personal data held by us. To submit a deletion request, please contact us at info@shimanoya.co.jp.

Right to Data Portability EU residents have the right to receive their personal data in a structured, commonly used format, and to transfer that data to another controller. To make such a request, please contact us at info@shimanoya.co.jp.

Right to Access and Rectification EU residents have the right to request access to their personal data and to correct any inaccurate information. Please contact us at info@shimanoya.co.jp for such requests.

Free delivery worldwide

We offer free international shipping on all orders.

Duties & Taxes Prepaid

United States (DDP – Delivered Duty Paid)

For orders shipped to the United States, customs duties and import taxes are calculated and collected at checkout, in addition to the product price.

Since these fees are prepaid, you will not receive any additional bills from customs or carriers upon delivery.

We handle all customs clearance procedures to ensure a smooth delivery.

European Union (DAP – Delivered at Place)

For orders shipped to EU countries, customs duties and import taxes are not included in the checkout price.

These fees will be charged by your local customs office or carrier upon delivery, in accordance with local regulations.

Please note that customers are responsible for paying these charges.

Other Countries

For destinations outside the United States and the EU, duties and taxes may vary depending on local laws.

Unless otherwise specified at checkout, orders are generally shipped under DAP terms (import duties and taxes are the responsibility of the customer).

primary carrier is FedEx

Our primary carrier is FedEx, ensuring fast and reliable delivery worldwide.

Bulk purchase information

We offer special discounts for bulk purchases. Please contact us first.