Terms of service

Terms of Use

This Terms of Use (hereinafter referred to as "this Agreement") establishes the terms and conditions for the use of the online shop operated by Shimanoya Co., Ltd. (hereinafter referred to as "the Company"). Before using the website (hereinafter referred to as "the Site"), please carefully read this Agreement and use the Site only if you agree to its terms. By agreeing to this Agreement, you are permitted to use the Site.

Service Provision
The Site provides services such as browsing, purchasing, and information provision of products to customers. The Company reserves the right to change the content and specifications of the services without prior notice; however, efforts will be made to provide customers with the maximum possible advance notice.

Account Creation
To use the Site, it is necessary to create an account. When creating an account, it is required to provide true and accurate information. Account information is treated as personal information and will not be shared with others. The secure management of account information is the responsibility of the customer.

Limitation of Liability
The Company is not liable for any damages arising from the use of the Site. The Company is not responsible for malfunctions, interruptions, errors, incorrect information, or damages caused by unauthorized access by third parties.

Prohibited Activities
The following activities are prohibited when using the Site:
1. Acts contrary to laws or public order and morals.
2. Acts that infringe upon the rights of the Company or other users.
3. Acts that interfere with the operation of the Site, unauthorized access, or tampering with the system.
4. Collection or use of information for commercial purposes.

Intellectual Property Rights
The copyrights and trademark rights of the content (text, images, logos, etc.) posted on the Site belong to the Company or third parties with legitimate rights. Unauthorized reproduction, use, or distribution of this content is prohibited.

Communication Methods
Communication from the Company to the customer may be through Site notifications, email, phone, or other means. Customers are responsible for providing accurate and up-to-date information through the provided communication methods.

Changes to the Terms of Use
The Company may change this Agreement as necessary. In the event of changes, notices will be posted on the Site. The revised terms of use will also apply, so please check regularly for updates.

For inquiries or concerns, please contact:

Shimanoya Co., Ltd.

Address: 4F-405, Sanport Building, 3-1-14 Hachiman-dori, Chuo-ku, Kobe, Hyogo 651-0085, Japan

Phone: 078-891-5632

Email: info@shimanoya.co.jp

Free delivery worldwide

We offer free international shipping on all orders.

Duties & Taxes Prepaid

United States (DDP – Delivered Duty Paid)

For orders shipped to the United States, customs duties and import taxes are calculated and collected at checkout, in addition to the product price.

Since these fees are prepaid, you will not receive any additional bills from customs or carriers upon delivery.

We handle all customs clearance procedures to ensure a smooth delivery.

European Union (DAP – Delivered at Place)

For orders shipped to EU countries, customs duties and import taxes are not included in the checkout price.

These fees will be charged by your local customs office or carrier upon delivery, in accordance with local regulations.

Please note that customers are responsible for paying these charges.

Other Countries

For destinations outside the United States and the EU, duties and taxes may vary depending on local laws.

Unless otherwise specified at checkout, orders are generally shipped under DAP terms (import duties and taxes are the responsibility of the customer).

primary carrier is FedEx

Our primary carrier is FedEx, ensuring fast and reliable delivery worldwide.

Bulk purchase information

We offer special discounts for bulk purchases. Please contact us first.